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 SOM（サービスオペレーションマネジメント）を実現サービスオペレーションの品質と効率を向上させ、ビジネスパフォーマンスを向上させる |  サービス品質、売上、コストの適正化が利益を生みだすサービス現場のオペレーション効率を向上させ、売上機会損失を減らし、勤務を効率化することで、利益最大化を図る 社員にとって働きやすい勤務を同時に目指す |  SOMを実現するためのソリューションの提供ソフトウェアとオペレーション改善のコンサルティングを組み合わせたソリューションに常に磨きをかけ、最高のテクノロジーとサービスをお客様に提供 |
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サービス品質、売上、生産性、これら全ての向上は、経営上の最大の関心事のひとつです
ウィンワークスはサービス現場の勤務シフト表を最適化することにより、提供するサービスの品質と効率を向上させて「事業目標の達成を支援する」ことがウィンワークスのミッションです
オペレーションの品質と効率を最大化するための、勤務ルール、要員配置基準を設計します
ビジネス遂行計画と整合した人員予算を各拠点に最適に展開します
予算に応じた要員の調達、配置を実行し、その状況をリアルタイムにモニターします
拠点のサービス品質を確保し、勤務効率を最大化するための勤務予定を自動作成します
